Rebuilding the Self-Care Application

Project summary

Five countries, twelve months, One App. Redefining the self-care application for Deutsche Telekom is amongst the toughest challenges we have had.

Project details

Date: 

March 21, 2019

Client: 

Deutsche Telekom

Category: 

Client work

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THE STORY

We developed a self-care app that replaced five existing ones.

We designed and delivered an application that Telekom customers love in five European countries, and became one of DT’s flagship projects in 2018.

THE CHALLENGE

Telekom sought our expertise to renew their self-care app in record time.

In less than just a year a new application had to be designed and implemented, while five countries’ backend systems were adapting to speak the same “language”.


THE APPROACH

Worked as a remote Agile delivery team in a 200+ person project environment.

An Agile multidisciplinary team working in two-week sprints was continously delivering app features along with an integrational Middleware, and handed over incremental builds to NatCos for testing.


THE RESULT

One App: a self-care app that unites 5 EU countries.

Deutsche Telekom’s customers can now enjoy the superb self-care user experience from mobile devices whenever they are on the go. The story doesn’t end here: the app is to be introduced to the rest of the EU footprint in 2019.


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